Do I need to download software to attend an SFO webinar?

GoToWebinar (our service provider) temporarily downloads software. All you need to do is click on the URL address link for the session provided in the confirmation e-mail sent to you from GoToWebinar. A few individuals may need to go through a few more steps. Simply hit "Yes," "Grant" or "Trust" when prompted to enable the system on your computer.

How do I turn up the volume?

Make sure that your computer speakers are turned up. If that doesn't solve the problem, check the audio level output in your computer's sound control panel. If you are still having trouble hearing the presenters, switch from "Use Mic & Speakers" to "Use Telephone" in the GoToWebinar control panel and dial into the session using the phone number provided in the confirmation e-mail.

Is the webinar being recorded?

Yes. Typically, the recorded session will be available on the Webinar Archives page the day after the live event. Simply look up the session by category and title.

How do I ask the presenter a question?

Find the "Question" section of the GoToWebinar control panel. Type your question in the field and hit submit. The "Question" section will only appear when the webinar organizer has enabled the feature for attendees.

How do I become an SFO webinar presenter?

At this time, SFO is only scheduling webinars based on current-issue articles that are presented by the authors. In the future, we may host sessions on other topics presented by outside experts.

I'm trying to view an archive but the media player requires a special codec to play it. Where can I find this codec?

Information on the GoToMeeting codec, including how to install/uninstall it, can be found at the GoToMeeting website.